GoSupport Website Chat Programs

Time is of the essence.  Impulse buying. 

Today’s visitors want answers immediately.  If a visitor has to wait for a response to an email, they may just move on to another site (your competition) for the answer.   No matter what business or product you provide, your web visitors are SHOPPING.  Don’t let them leave your site.  Answer the question NOW.

GoSupport™ is the perfect way to connect with your web visitors and respond to them instantly.  GoSupport works seamlessly with any website and is easy to use. Utilizing Flash Technology, our Live Chat Software allows virtually all web users to contact you with a click of a button.

Usability.  Flash is installed in 96% of Internet viewers.  Unlike others that use seemingly evasive platforms that you have to install, Flash is found in most internet visitors computers.  So it immediately works when the button is clicked.  And since the application is small, it’s fast.

Would you want to immediately turn a visitor away before the first question is asked because of the visitor being “afraid” to install your application?

Reference:
http://www.adobe.com/products/player_census/flashplayer/

GoSupport offers power to the online client to agent chat program.

• You can transfer files – have files pre-designed to send to your visitors.  With one click you can send a rate sheet, property layout, images, sound and video files and rental or sales agreements!
• Direct people to web pages – How many times have you been asked a question that is answered on your website?  Push your web visitor to that page !
• Canned Messages – How many times have you been asked the same question over and over again?  So why would you want to type the same thing over and over again?  GoSupport offers a way for you to pre-type (canned) your response in anticipation of that repetitive question.  Great time saver when handling multiple visitors!
• Request a Transcript.  Guest that log out can get a transcript of your conversation via email.  This is a great way to capture an email address as well as brand your site with the web visitor.
• Log conversations – a feature that is great for management and evaluation of questions asked and answers given.  Also good to refer back to see how other Agents have handled the same issue.
• Multiple Agents – You can have as many agents as you need to handle your visitor load.  Each agent can grab a visitor to assist or “push” that visitor to another agent who may be able to assist more thoroughly.  
• Instant Application Updates – since the GoSupport application is not stored on your web server and is hosted on the GoSupport servers (application server and database server) when we make an enhancement or update you and your customers instantly receive the updated version. 
• Tabbed Chats - Now, all chat windows are tabbed or contained within the Agent Console, which allow your representatives to handle more concurrent chats with less work and more efficiency. Say goodbye to the days of multiple pop-up windows which take up extra room in your task bar, and are difficult to navigate on the desktop.

It's all at your fingertips with GoSupport™. In addition to speaking directly with your customers, internal agents may speak with one another, chat in the global lobby, or even transfer clients to other agents!
You answer your phone, now its time to answer your website. 

Click here to see how it works!

If the Button says "Online" There is an operator on the other end.
Click the button and type in your name and your question.

If the Button says "Offline" you can still click to leave an email message!